Terms & Conditions
ReplyAI Business Terms & Conditions
Last Updated: August 2026
These Terms & Conditions govern the use of ReplyAI services (“Services”) provided by ReplyAI (“ReplyAI”, “we”, “us”, or “our”) to the customer (“Client”, “you”, or “your”).
By subscribing to, purchasing, or using any ReplyAI service, you agree to these Terms & Conditions.
1. Services
ReplyAI provides AI-powered communication and automation services including, but not limited to:
- AI Receptionists
- AI Voice Assistants
- AI Chat Assistants
- Lead Capture Systems
- Appointment Booking Systems
- Follow-Up Automation
- Custom AI Workflows
Services may vary depending on the subscription plan and agreed scope of work.
2. No Guarantee of Results
ReplyAI does not guarantee:
- increased revenue
- increased sales
- increased bookings
- lead generation results
- customer retention
- business growth
Business outcomes depend on numerous factors outside ReplyAI’s control.
Any examples, demonstrations, projections, case studies, or estimates provided are for illustrative purposes only.
3. AI Limitations
The Client acknowledges that artificial intelligence systems are not perfect and may occasionally:
- misunderstand callers
- provide incomplete responses
- misinterpret speech
- fail to capture information accurately
- generate inaccurate transcriptions
- experience delays
- fail to complete tasks due to technical limitations
The Client accepts these inherent limitations.
4. Service Availability
ReplyAI aims to provide reliable service but does not guarantee uninterrupted availability.
Services may be affected by:
- internet outages
- telecommunications failures
- cloud infrastructure outages
- third-party service interruptions
- software bugs
- maintenance windows
- force majeure events
ReplyAI does not guarantee 100% uptime.
5. Third-Party Providers
ReplyAI relies on third-party platforms and providers, including but not limited to:
- Twilio
- Vapi
- OpenAI
- Anthropic
- Microsoft
- Calendaring systems
- Hosting providers
ReplyAI is not responsible for outages, delays, failures, pricing changes, or disruptions caused by third-party providers.
6. Appointment Booking & Calendar Synchronisation
Where booking functionality is enabled:
ReplyAI will attempt to synchronise with the Client’s calendar and booking systems.
However, ReplyAI does not guarantee:
- successful booking creation
- calendar availability accuracy
- prevention of double bookings
- prevention of scheduling conflicts
The Client remains responsible for reviewing and managing appointments.
7. Lead Capture & Customer Communications
ReplyAI will make reasonable efforts to collect and transmit customer information.
However, ReplyAI does not warrant that:
- all enquiries will be captured
- all calls will be answered
- all customer information will be accurate
- all notifications will be delivered
The Client remains responsible for monitoring enquiries and customer communications.
8. Client Responsibilities
The Client agrees to:
- provide accurate business information
- maintain updated contact details
- maintain connected systems and integrations
- review bookings and enquiries regularly
- comply with all applicable laws and regulations
The Client is solely responsible for information supplied to ReplyAI.
9. Compliance & Legal Responsibility
The Client is responsible for ensuring that their business complies with:
- Australian Consumer Law
- Privacy legislation
- Telecommunications regulations
- Industry-specific regulations
- Any applicable licensing requirements
ReplyAI does not provide legal advice.
10. Limitation of Liability
To the maximum extent permitted by law, ReplyAI shall not be liable for:
- loss of profits
- loss of revenue
- loss of business opportunities
- missed calls
- missed leads
- lost bookings
- customer dissatisfaction
- indirect damages
- consequential damages
ReplyAI’s total liability shall not exceed the fees paid by the Client to ReplyAI during the previous three (3) months.
11. Indemnity
The Client agrees to indemnify and hold harmless ReplyAI, its directors, employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:
- the Client’s business activities
- misuse of the Services
- inaccurate information provided by the Client
- customer disputes
- regulatory investigations
12. Fees & Payments
Subscription fees are payable in advance.
Failure to make payment may result in suspension or termination of services.
Unless otherwise agreed in writing, all fees are non-refundable.
13. Termination
Either party may terminate services in accordance with the agreed subscription terms.
ReplyAI reserves the right to suspend or terminate services for non-payment, abuse, unlawful use, or breach of these Terms.
14. Modifications
ReplyAI may update these Terms from time to time.
Continued use of the Services constitutes acceptance of any updated Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.
Acceptance
By selecting "I Agree", signing up, purchasing, or using ReplyAI services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.